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2 locations in Archer Heights
Filters
Reviews
2.0 Poor
May 2021
Pros:
Drop off was the only positive to this experience. Park the car and go.Cons:
Pricing was terrible. The time it took to be able to talk to staff after an 11 hour flight was terrible. Car selection was terrible.10.0 Wonderful
Apr 2021
Pros:
Pick up was easy and the person that helped me was considerate. Drop off was easy and the person who received the drop off was fantastic!8.0 Very good
Feb 2021
Pros:
The guy at midway airport was really nice. They were very quick and efficient too.Cons:
I did notice that there was a bunch sticky stuff in the back seat when I got to Kentucky. It didn’t come from me as the only thing I put in the backseat was my suitcase, so I’m a little disappointed with the cleanliness of the vehicle. Also the vehicle itself shakes a lot when you get up to 70mph, and overall I wasn’t impressed with the Ford Ecosport.10.0 Wonderful
Jan 2021
Pros:
good service and new clean roomy car2.0 Poor
Dec 2020
Pros:
They treated me very bad they made me wait for 2 hours they were late then changed the book car then wanted to charge me 360 dollars not the amount that was on your application. It was bad I had a child with me and travel bags and the employee refused to use any other type of payment except my credit card which didn’t have that much money I want a compensation for my lost time lost money my agony long wait and missed work day. Unprofessional unacceptable.Cons:
Hated all aspects and how they treated me really bad and made me wait two hours although I booked a day before didn’t pick us up and still told us to go get coffee while we wait. It was 45 min and extended to two hours then it was a different car and extraaaaaaaa money not the amount on ur app or even close. 360 dollars for whaaaaat???5.2 Fair
Oct 2020
Cons:
I made my reservation for MDW, airport location, and was told I made for off site location on Pulaski? Why would I do that if I’m flying into Midway!? I’m not walking or ubering to an unknown location to me.One location in Archer Heights
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Reviews
2.0 Poor
Apr 2024
4.0 Mediocre
Feb 2024
4.0 Mediocre
Oct 2022
10.0 Wonderful
Sep 2022
4.0 Mediocre
Sep 2022
2.0 Poor
May 2021
Pros:
Okay location, but lines were longCons:
Lines were too long. THEY CAHARGED ME $71 for returning it less than one hour after the scheduled timeOne location in Archer Heights
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Reviews
2.0 Poor
Dec 2023
2.0 Poor
Sep 2023
6.0 Okay
May 2021
Pros:
Nice car and very clean. Drop off was easyCons:
Price with add ons is ridiculous Pick up was horrible at Midway desk with only two agents working neither of whom was trying very hard to move the line. I was only 4 people back and had to wait 45 minutes to get to the counter.2.0 Poor
Feb 2021
Pros:
No the staff was rude the lady tried to get me to down grade for the same price and when I told her I chose one of the most expensive categories she got upset and said we’ll wait 45 mins till a car is readyCons:
They charged hidden fees that weren’t really put out there.4.4 Mediocre
Oct 2019
Pros:
Drop off staff was friendly and helpfulCons:
The car should of been cleaned, it smelled like cigarettes, they didn’t have the mid size car we rented, they only had suv8.0 Very good
Oct 2019
Pros:
The staff was friendly and efficientCons:
I don't have any negative feedback. The process went smoothly2 locations in Archer Heights
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Reviews
8.0 Very good
Mar 2020
Pros:
The pick up was close by but I didnt realize it would not be at the airport. The sign is super small and if your not looking for it you would miss the pick up spot. Our group waited over 30 minutes before they finally picked us up.6.8 Okay
Jan 2020
Pros:
A good initial price, but was then increased when they forced me to buy insurance before I could get the keys. The vehicle was in excellent shape and clean.Cons:
The pickup experience was very frustrating and I will not use this company again.3.2 Poor
Jan 2020
Cons:
The car’s front end rattled the whole time. Alignment was off pulling to the right. Drivers door made a rattle like a can of beans the whole time we drove over 60mph. The car was dirty when we received it and had over 10 chips in the windshield. Worst rental I’ve ever had.2.4 Poor
Jan 2020
Pros:
The car was ready when I arrivedCons:
I was charged more than what my quoted price was, costing me nearly $100 more than anticipated. Car had a broken rear windshield, no ice scraper, and a slow tire leak in the middle of winter.3.6 Poor
Dec 2019
Pros:
One lady was super helpful and nice, the rest of the staff I interacted with seemed like they hated everything. The second van I received was in excellent condition on the inside, though dented on the outside.Cons:
Ended up being about 25% more than the quoted reservation cost with no explanation given. Inconvenient pickup/drop off location, at least for transit/walking. Took a very long time to pickup and drop off despite being the only customer there. First van they were going to give me was FULL of trash in the back. Second one was fine. Otherwise rude staff. put a huge hold on your card, mileage limit for IL residents - they do tell you this upfront when you’re there but it’s a bit sneaky if you’re reserving through a third party site like this. Some other stuff I can’t even think of right now cuz I’m trying to push the whole ordeal out of my head. It was pretty darn cheap though.2.0 Poor
Dec 2019
Cons:
We thought we were getting a great deal on a car rental for two weeks. When we arrived at the business to pick up our car, we were charged over $120 more than our initial payment. The reason was (at first) that they had to come and pick us up from the airport. When we pressed into why, the next reason they gave us was because we should have reserved the car through a third party like Expedia. Which we did-through Kayak. The NEXT reason they gave us for charging us so much more was that we came through the airport. Which made zero sense because that's where I filled all the information out at the time of making the reservation. We then asked to see the manager and someone else came out to talk to us. When we asked the woman if she was the manager she said, "well, kind of, but not really, I just help the manager." We then asked again to see the manager. She went back to get him and came back to us and said the manager refused to see us and would not come out front. We then cancelled our reservation. As we were trying to find an Uber to get to another car rental location, another customer was going through the same run around and was being charged over $100 than what all her paperwork said. We call this unethical and bad business and will never recommend this company.One location in Archer Heights
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Reviews
2.0 Poor
Jan 2021
Cons:
National didn't have my SUV available nor would they rent a car to me since I was local and not a distant traveler and booked on the same day. Why did they give the option on the website that a car was available? Wasted my time on Christmas day.10.0 Wonderful
Sep 2018
Pros:
GMC Arcadia has a very nice smooth ride and customer service was professional.8.0 Very good
Sep 2017
Pros:
Great customer service..10.0 Wonderful
Jun 2016
Pros:
I rented from Icarus cars from several dealer this trip. National was the only one that actually had the car I reserved when I arrived, and did not jerk me around. Also, no line at midway (but the others had long lines...).One location in Archer Heights
Filters
Reviews
4.0 Mediocre
Sep 2020
Pros:
Car fit 7, and took us safely out of town and back (about 500 miles)Cons:
The rental location's staff was rude and overcharged for insurance I already purchased without telling me. They also held $200 on my card which was not disclosed on this website. Their hours was 8am to 4pm and they where closed Monday (for labor day), didn't have a dropbox and excepted me to return the car the next day when I wouldn't be avialable (and I heard them give another person to option to return the car somewhere else without asking). I ended up returning the car to the airport location 5mins away after call Hertz directly. Also, the car smelled like someone had been smoking in it for days.5.6 Fair
Sep 2019
Pros:
love the car!Cons:
the pickup should be easy and fast instead of taking more than 30 minutes?6.4 Okay
Jul 2019
Pros:
The staff in Atlanta was very friendly and helpful.Cons:
Very slow processing for pickup. Car did not have useful features like unlock key fob or working bluetooth.3.6 Poor
May 2019
Pros:
The staff was very friendly and nice.Cons:
The quality of the car was really bad. Stained cloth seats, ripped floor carpet, wiper blades in poor condition, fuel gauge and fuel port were faulty. They only had 1 car available in the class I requested and hence, I was stuck with it even though i pointed out some of the issues.7.6 Good
May 2019
Pros:
There was only one person manning the counter at pickup even though there were other employees there and a line of 6 people. Dropoff wasn't very clear as he didn't explain how the final part of the fee would get charged, but it was quick. Really liked the car I drove - Ford Fiesta.Cons:
Honestly, the price seemed very high for only 4 days. I felt a bit taken advantage of.9.2 Wonderful
Feb 2018
Cons:
Pickup took a long time...location seems understaffed.One location in Archer Heights
One location in Archer Heights
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