2.0
I had booked in advance and got a confirmed reservation for a SUV but when I went to the Hertz office in LA, the car was not available. The staff just shrugged saying a conformation does not mean the car is available. Really? What else do I need a confirmed reservation for but to make sure the desired car is really there? They gave me a car that was damaged, tank half empty, dirty, low tire pressure warning on, much to small. I had to cramp 5 people with luggage into a compact. Calling Hertz was useless, I never got a chance to talk to a real person. I had to physically drive to different locations and ask to get the right car. Finally I did, but this took the first day of vacation.Reviewed Apr 6 2024
review from 8.0
The car was extremely clean and it was great. The pickup location was a bit confusing, Initially I was not specifically aware that the pickup location was at the Marriott hotel. The address indicated the specific location; however, when the rental indicated it was through Hertz, I took the Hertz shuttle to the Hertz rental location. The Hertz rental location is nearby the actual pickup location and it did not say anywhere on my rental that I was picking up from the Marriott location. A simple indication it was Marriott location would have been great.Reviewed Apr 1 2024
review from 4.0
Everything went perfect with my car rental the entire trip. The only problem that leaves a sour taste in my mouth, which is making me leave a less than positive review, is that when I went to pick up the car I was charged a “Young Driver Fee.” While I am under 25, I had previously confirmed over the phone with an employee at the store that presenting my AAA membership card would wave the young driver fee. However when I land in Los Angeles to pick up my car, I am charged practically double what I expected. The employee at the counter informed me that because I “did not book the rental through AAA,” I would not qualify for the discount. Very unprofessional. My family has used Hertz for all of our vacations growing up, and now that I am taking my own trips I felt comfortable going with a company I knew. After this I may reconsider my loyalties.Reviewed Feb 23 2024
review from 2.0
I reserved a regular SUPPLIER CHOICE vehicle, and when I arrived at the Herz in North Hollywood they claimed that I reserved an EV, which I did not. I showed them my reservation that clearly says "Supplier Choice" and they still refused to allow me to take a regular vehicle. They said I had to take their EV, BUT the one they wanted to give to me only had around 51% battery and would only take me "161 miles" according to the agent. The whole purpose of me renting a car was because I needed to travel yesterday so I had to have something that would take me around 400 miles. He said my only option would be to upgrade to their only available SUV. As I had to travel that day, I had no choice, and was subsequently charged an extra $212.28 to drive it off the lot. After I was forced to pay the extra fee, they told me their SUV had an empty tank. So, I had to wait at the Herz location for 45+ minutes for them to fill it. Once I was able to drive it away with a full tank, the car was dirty and the minute I got on the freeway the "Oil Change" light came on. I would like, at the very LEAST a refund of the upgrade charge since it was not my fault Herz booked me for the incorrect vehicle type. But they refuse to help me. Also for giving me practically no option but to upgrade for an incredibly steep additional price just to give me a faulty car that needed gas, oil, and was dirty. Because they have not helped me at all with any of these issues, I won’t be renting with Hertz again.Reviewed Feb 22 2024
review from 2.0
I didnt like any of the service, the clerk was rude and the car was dirty and smelt like cigarette.Reviewed Feb 3 2024
review from 2.0
The hertz representative said they could not honor my prepaid agreement. First, the representative indicated he didn’t have any vehicles available, even though I had a confirmed prepaid reservation. Then he initiated that if I wanted a vehicle, I would have to pay an additional 200 dollars, which I did. This was a terrible experienceReviewed Jan 9 2024
review from 2.0
They don't rent cargo vans, you waisted my timeReviewed Dec 4 2023
review from 2.0
They didn’t have the vehicle I reserved and weren’t open during the posted hours of operation. Total nightmare. I had to leave and rent from BudgetReviewed Nov 22 2023
review from 2.0
They changed the price of the car and have double charged me.Reviewed Nov 21 2023
review from 2.0
They called me right before our trip to say the van we had reserved was not available and they would not give me a replacement vehicle. Never got a rental from them. I explained they should give us another vehicle and I had a confirmation number, and he would not do so.Reviewed Nov 19 2023
review from 4.0
When I picked up the rental car (a Kia Niro EV), they asked me to return the car with 70-80% charge. That's exactly what I did (I returned it with ~190 miles of range, or 75% charge). Then they charged me $35 to charge the car up. I will be disputing the charge, but I should not have to waste my time doing this.Reviewed Nov 8 2023
review from 4.0
The staff was excellent. They tried to help us. I’m stuck with it until we found a solution. Thank you hurts.Reviewed Oct 18 2023
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