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One location in Lower East Side
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Reviews
6.0 Okay
Mar 2021
Cons:
The car could've been cleaner. The inside had sand on the seats and floor. The cars rims were covered in mud and sand.. overall the car served it's purpose but it could've been cleaner.8.0 Very good
Feb 2021
Pros:
service was friendly and fast. car was nice.10.0 Wonderful
Jan 2021
Pros:
Everything was very easy, convenient. Loved the car they gave me.9.6 Wonderful
Aug 2020
Cons:
Print or Email receipt after returning the car.2.0 Poor
Jun 2020
Cons:
Very upset to book a reservation through Kayak for 5PM pickup, only to arrive at the location at 5:15 and find it closed. Kayak needs to put in a pop up flag about operating hours when booking. Called customer service and while the woman was very nice on the phone, she could not find a single replacement car available in all of Manhattan or JFK, nor would they allow me to pick up my reserved car the following morning because it had already been released back into inventory and taken by someone else. They ended up cancelling my reservation and I was stuck without a car and ended up having to pay double with another agency.10.0 Wonderful
Jun 2020
Pros:
Great staff & service2 locations in Lower East Side
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Reviews
2.0 Poor
Jan 2024
4.0 Mediocre
Oct 2022
6.0 Okay
Jan 2022
2.0 Poor
May 2021
Pros:
Nothing good about this experienceCons:
Waited in line for 45 minutes only to have a woman yell out to everyone in line that they were out of cars and would not be honoring reservations made less than 2 days in advance. Ended up having to take an Uber 2 hours away for much more money. I don’t recommend hertz at all10.0 Wonderful
Apr 2021
Pros:
No muss, no fuss. Got my car. Dropped it off. Very affordable as well.Cons:
Nothing I can think of.2.0 Poor
Feb 2021
Pros:
NothinfCons:
Not canceling my reservation without prior notice Customer service not available during the weekend Staff at the location not helpful at allOne location in Lower East Side
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Reviews
10.0 Wonderful
May 2022
2.0 Poor
Mar 2021
Pros:
Friendly staff, but that’s it.Cons:
Car died in the middle of the street in Midtown. Had to wait three hours for a tow truck that was promised in 90 minutes, in the freezing rain.2.0 Poor
Oct 2020
Cons:
They were closed at the time I had my reservation - 3pm on a Saturday! So I didn’t get the car. :(8.4 Very good
Sep 2020
Pros:
Nice spacious carCons:
An ez pass that didn’t have to pay daily or extra $6 per toll. No other rental does this5.2 Fair
Aug 2020
Cons:
Budget is not honoring the rate. I booked the reservation and picked up the car, and after the fact found out that they charged me $70 per day over what was quoted5.6 Fair
Aug 2020
Pros:
Car was freshly cleanedCons:
Waited in line for 90 minutes to pick up the vehicle. Then was further delayed an additional 30 minutes when the staff locked the keys in the vehicle and had to jimmy the door open with a sim jim.One location in Lower East Side
One location in Lower East Side
Filters
Reviews
6.8 Okay
Nov 2020
Pros:
customer rep was very politeCons:
they had to give me a malfunctioning car5.6 Fair
Sep 2020
Cons:
The price has suddenly doubled, days after the rental, with no explanation whatsoever6.0 Okay
Aug 2020
Pros:
The car was clean and fine, the process of booking was relatively smooth.Cons:
At pick-up, the woman behind the Avis counter told me she had 4 mini vans left in her fleet so i had no choice but to go with a mini van, even though I had specifically reserved a small car. After the agents brought my car from the garage, i noticed that the couple behind me got a large SUV. How was it possible they chose an SUV if all was left were minivans?? When the woman walked by as I was adjusting my seat, I asked her why this happened. She sort of stammered and said there were 3 mini vans left, and one large SUV. When I reminded her that she told me there were only 4 minivans left and that i specifically had no other choice, she stammered again that someone had specifically reserved a large SUV. This made no sense though, since I also reserved a car other than a minivan. I think I was justified in being irritated by this -- she had in essence lied to me about what was available. Another issue I encountered -- when signing up for the car, the woman told me that the vehicle had Bluetooth capabilities. When I got the car, there clearly was no bluetooth capability, and if there was, i wasn't able to locate it on the console even with her help. These issues combined really soured the start to my trip. I think it was wrong and discriminatory of the woman to decide that the couple behind me should somehow get an SUV after she misrepresented the facts to me so explicitly just a minute before. I appreciate if Kayak could pass this along to Avis.2.0 Poor
Nov 2022
2.0 Poor
Aug 2022
One location in Lower East Side
One location in Lower East Side
Yes. Based on our information, ACE in Randalls and Wards Islands is the cheapest car rental location in New York. It is located at 124-10 S Conduit Avenue.
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